Frequently Asked Questions
Why should you choose Old Havana Cigars as your Cuban Cigar supplier?
We guarantee 100% authentic Cuban Cigars and deliver worldwide. Exceptions apply with related laws that differ from Country to Country, therefore the client takes on the responsibility of knowing your local laws for the delivery of our product into their country.
Where do you ship Cuban Cigars?
Do you ship original sealed boxes?
Yes, we guarantee delivery to any part of the world.
Do you ship Cuban Cigars without original sealed boxes?
Yes, we offer different packaging to meet customer needs.
PLEASE NOTE**** if you place a cigar order which requires special packaging, then please email us or call us stating your order # and shipping preference. If not your order will be processed and delivered to our current method which is original sealed boxes.
Does my credit card statement mention any association with the purchase of tobacco or cigars?
No mention at all for your privacy as your charge will appear as CCEmporium and you will also receive an electronic receipt with all of our contact information.
How do I know that I am getting Authentic Cuban Cigars?
- We are a licensed retailer and wholesaler in the Cayman Islands and buy our cigar directly from Caribbean Cigars N.V. in Curacao who is the main distributor of Cuban Cigars for the entire Caribbean region and Central America.
How long does it take to receive my order?
Orders usually take 48 hrs to process payment depending on our current volume of orders. Shipping via private couriers normally takes 5-7 business days and of course will vary with location.
How can I track delivery?
When your order is sent, you will be e-mailed a tracking number and courier website.
Are my credit card online payments secure?
Yes, we do not store your credit card details on our server and all transactional information between yourself and our server are secured by our secure SSL connection in our checkout, ensuring their safety.
What if cigars I order arrive damaged?
If, for any reason, you are not satisfied with our service or product, please e-mail us or call us immediately. Once we have received the original product in partial original packaging within 20 business days after date of delivery to you we will either refund or resend your order.